Frequently Asked Questions

Plaintiffs have issued this Settlement Website because a Settlement has been reached in this Action. Anyone who has used AMN’s interpretation during the Class Period may be eligible for the relief detailed below.

This Settlement Website explains the nature of the Action, the general terms of the proposed Settlement, and your legal rights and obligations.

Plaintiffs allege that AMN violated the California Invasion of Privacy Act by allegedly recording and/or monitoring calls or videos interpreted by AMN in California without the knowledge or consent of Plaintiffs and other patients.

AMN denies these allegations, any wrongdoing, and any liability whatsoever. No court or other entity has made any judgment or other determination of any liability. AMN further denies that any Class Member is entitled to any relief and, other than for Settlement purposes, that this Action is appropriate for certification as a class action.

The Settlement Website is not an expression of the Court’s opinion on the merits or the lack of merits of Plaintiffs’ claims in the Action.

In a class action lawsuit, one or more people called “plaintiffs” sue on behalf of other people who allegedly have similar claims. In this Action, Bertha Carrero and Angelina Lara De Carrero are the named Plaintiffs.

The companies they sued are AMN Healthcare, Inc. and AMN Healthcare Language Services, Inc., who are called the Defendants. One court will resolve the issues for all Class Members.

Plaintiffs have made claims against AMN. AMN denies that it has done anything wrong or illegal and admit no liability. The Court has not decided that Plaintiffs or AMN should win this Action. Instead, both sides agreed to a Settlement. This way, both sides avoid the cost and uncertainty of class certification and a trial, and the Class Members will receive payment now rather than years from now, if at all.

The Court has decided that all living individuals in the United States who fit the following description are Class Members for purposes of the proposed Settlement:
 

All persons who were physically present in California and whose communications were monitored or listened to and/or recorded by AMN, their employees, contractors, agents, or persons acting on their behalf, without obtaining prior consent.

If you are still not sure whether you are included, you can write to or call the Settlement Administrator for free help. The mailing address of the Settlement Administrator is Carrero v. AMN Healthcare, c/o Kroll Settlement Administration LLC, PO Box 225391, New York, NY 10150-5391. The phone number is (833) 319-1317. 

AMN has agreed to settle this Action for a gross Settlement Fund of $4.5 million which will be used to settle the claims of Plaintiffs and Settlement Class Members. The gross Settlement Fund will be used to pay the claims of Settlement Class Members, the cost of providing notice to the Class and administering the Settlement, and Service Award Payments to each Plaintiff in the amount of $10,000 each. AMN has also agreed to permit Class Counsel to seek up to 35% of the gross Settlement Fund for their attorneys’ fees and to seek their actual costs in prosecuting this Action. 

Plaintiffs and each Class Member who does not elect to opt-out of the Settlement will be paid a proportionate share of the net Settlement Fund, subject to a maximum payment of $10,000 per Class Member across all distributions. The amount of the net Settlement Fund will be calculated by subtracting the Service Award Payments to Plaintiffs, the costs of administering the Settlement, and attorneys’ fees and costs from the gross Settlement Fund of $4.5 million.

AMN has also confirmed that it instructed relevant employees to cease recording interpretation sessions in the beginning of January 2024; and it instructed relevant employees to cease all monitoring of interpretation sessions beginning in November 2024.

To be eligible to receive a payment through the settlement, you must complete and submit a timely and valid Claim Form. The Claim Form can be obtained in the Important Documents section of this website or by writing or emailing the Settlement Administrator at the address listed below. The completed Claim Form must be submitted to the Settlement Administrator on this Settlement website or by mail to the address below so that it is postmarked by October 27, 2026.

Carrero v. AMN Healthcare

c/o Kroll Settlement Administration LLC

PO Box 225391

New York, NY 10150-5391

If you do not submit a valid Claim Form electronically or so that it is postmarked by October 27, 2026, you will not receive a payment, but you will be bound by the settlement and the Court’s judgment.

Payments will be made to Settlement Class Members after the Court grants “final approval” of the Settlement, and after time for appeals has ended and any appeals have been resolved, if applicable. If the Court approves the Settlement, there may be appeals. If there are any appeals, resolving them could take some time, so please be patient. 

The named Plaintiffs are Bertha Carrero and Angelina Lara De Carrero. Plaintiffs and other Class Members are represented by the Beligan Law Group LLP, and Shub Johns & Holbrook LLP. You will not be separately charged for these lawyers. If you have a question about the case, you may contact Class Counsel at:

If you want to be represented by your own lawyer, you may hire one at your own expense.

Class Counsel may receive attorneys’ fees and costs up to 35% from the gross Settlement Fund and will ask the Court to reimburse them for the expenses they incurred prosecuting this Action. You will not be required to pay any attorneys’ fees or expenses yourself.

Plaintiffs will request Service Award Payments of up to $10,000 for their services as class representatives and their efforts and initiative in bringing the Action. The Court will make the final decision as to the amount to be paid to Plaintiffs.

If the Court approves the proposed Settlement, unless you exclude yourself from the Settlement, you will be releasing your claims against AMN. This generally means that you will not be able to file a lawsuit, continue prosecuting a lawsuit, or be part of any other lawsuit against AMN regarding the allegations in the Action. The Settlement Agreement, which is available by contacting the Settlement Administrator as described in FAQ 20 below, contains the full terms of the release.

You may exclude yourself from the Class and the Settlement. If you want to be excluded, you must send a letter (also known as a “Request for Exclusion”) via U.S. Mail or other delivery service that states: (i) the name and case number of the Action; (ii) your full name, address, telephone number, and email address; (iii) a statement that you elect to be excluded from the Action and elect not to participate in the Settlement; (iv) the full name, title, business address, business telephone number, and business email address of any person submitting the Request for Exclusion on your behalf; and (v) a representation that any person submitting the Request for Exclusion on your behalf has the authority to do so. The letter or postcard must be sent (i.e., postmarked or delivery date stamped) by no later than October 27, 2026, and sent to the Settlement Administrator at Carrero v. AMN Healthcare, c/o Kroll Settlement Administration LLC, PO Box 225391, New York, NY 10150-5391. 
 

If you timely request exclusion from the Class, you will be excluded from the Class, you will not be bound by the judgment entered in the Action; you will not be precluded from prosecuting any timely, individual claim against AMN based on the conduct complained of in the Action; and you will not receive an individual Settlement payment.

At the date and location stated in FAQ 17, the Court will hold a Final Approval Hearing to determine whether the Settlement is fair, reasonable, and adequate, and to consider Class Counsel’s request for an award of Attorneys’ Fees and Expenses, and Service Award Payments to Plaintiffs.

Any Settlement Class Member who has not submitted a timely Request for Exclusion and who wishes to object to the fairness, reasonableness, or adequacy of the proposed settlement, to the attorneys’ fees and costs requested by Class Counsel, or the requested incentive awards, must do so by filing a written objection with the Court no later than October 27, 2026, and filing a motion to intervene before the Final Approval Hearing and serving a copy of the objection and motion on Class Counsel and counsel for AMN.

To be valid, any written Objection must include: (i) the name and case number of the Action; (ii) the Settlement Class Member’s name, address, telephone number, and email address; (iii) the full name, title, business address, business telephone number, and business email address of the person submitting the objection for the Settlement Class Member; (iv) a representation that the person submitting the objection has the authority to do so on behalf of the Settlement Class Member; and (v) a statement of each objection and the relief that the Settlement Class Member is requesting.

Any Settlement Class Member who files and serves a motion to intervene and written objection as described in this paragraph has the option to appear at the Final Approval Hearing to object to the fairness, reasonableness, or adequacy of this proposed settlement, to the attorneys’ fees and costs requested by Class Counsel, or the requested incentive awards. Settlement Class Members may retain counsel to object to the settlement and/or appear at the Final Approval Hearing. If a Settlement Class Member makes an objection or appears at the Final Approval Hearing through an attorney, the Settlement Class Member will be responsible for his or her personal attorney’s fees and costs. Any Settlement Class Member who fails to file a timely intervention motion and objection shall have waived any right to object to this Agreement and shall not be permitted to object at the Final Approval Hearing and shall be foreclosed from seeking any review of this settlement by appeal or other means.

IF YOU DO NOT TIMELY INTERVENE AND MAKE YOUR OBJECTION, YOU WILL BE DEEMED TO HAVE WAIVED ALL OBJECTIONS.

Objecting is telling the Court that you don’t like something about the Settlement. You can object only if you stay in the Settlement Class. Excluding yourself is telling the Court that you don’t want to be part of the Settlement Class. If you exclude yourself, you have no basis to object because the Settlement no longer affects you.

The Court has preliminarily approved the Settlement, meaning only that it concluded that there is sufficient evidence to suggest that the Settlement Agreement falls within the range of possible approval as fair, reasonable, and adequate, and that the final determination of these issues will be made at the Final Approval Hearing. The purpose of the Final Approval Hearing will be for the Court to determine whether the Settlement should be approved as fair, reasonable, adequate, and is in the best interests of the Settlement Class; to consider the award of Attorneys’ Fees and Expenses to Class Counsel; and to consider the request for Service Award Payments to Plaintiffs.

On December 18, 2026 at 1:30 p.m. PT, a hearing will be held on the fairness of the proposed Settlement. At the hearing, the Court will be available to hear any Objections and arguments concerning the proposed Settlement’s fairness. The hearing will take place in Dept. C-63 of the California Superior Court for the County of San Diego, 330 W Broadway, San Diego, CA 92101. The hearing may be postponed to a different date, time, or location without notice.

At the hearing, the Court will be available to hear any Objections and arguments concerning the fairness of the Settlement. You may attend, but you do not have to attend.

To obtain copies of the Settlement Agreement, the Court’s Preliminary Approval order, and the operative complaint filed in the Action, please contact Class Counsel at:

Selected documents are also available in the Important Documents section of this website.

It is your responsibility to inform the Settlement Administrator of your updated information. You may contact the Settlement Administrator via mail at Carrero v. AMN Healthcare, c/o Kroll Settlement Administration LLC, PO Box 225391, New York, NY 10150-5391; via the Contact Us section of this website; or via phone at (833) 319-1317.

PLEASE DO NOT ADDRESS ANY QUESTIONS ABOUT THE SETTLEMENT OR THE LITIGATION TO THE CLERK OF THE COURT OR THE JUDGE.